Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.
Purpose Statement
Rich Products is embarking on an exciting journey to transform our core operational system (S/4HANA) and processes to reimagine the way we work by introducing new digital capabilities and replacing numerous platforms and non-standard processes with a newer digital platform and simplified, standardized processes.
We are currently hiring for an Order to Cash Transformation Manager. In this riole, you will execute support for the Galileo (S/4HANA) Program. This role will be responsible for: coordination of Order to Cash program accountabilities, providing leadership across markets as well as, influencing and support of the organizational change as we transform the business.
This role supports activities in our LATAM market, and as such, candidates need to be bi-lingual English and Spanish speaking.
We are happy to consider remote applicants with expected travel (both idomestic and international) of around 25%.
Key Accountabilities and Outcomes
60 % Leadership, Influence and Strategy
• Serve as critical liaison between Enterprise stakeholders and the Galileo (S/4HANA) team.
• Provide guidance and support to Order to Cash process associates on a regular basis related to the Galileo Program.
• Partner closely with the Order to Cash functional leaders, regional leaders, and associates to understand how the Order to Cash Process is executed today enterprise-wide; as well as identifying improvements in the Order to Cash processes and systems as we move into future state design.
• Similarly, partner with adjacent process owners (es: IBP (Integrated Business Planning), Sales, Marketing, etc.) to identify, recommend and influence process improvement opportunities that will positively impact the Order to Cash process overall.
• Understand system connectivity and how the data and tools can be used to drive decision making across the enterprise.
• Participate in key design decisions related to our ERP (Enterprise Resource Planning) Global Template & S4/HANA design strategy.
• Facilitate communication and collaboration between the business, Order to Cash stakeholders, OTC IT team and Galileo Supply Chain Leaders.
• Develop subject matter expertise and drive adoption of Order to Cash elements that make sense for their business – including best practices around supply chain activities.
• Develop relationships with Order to Cash associates around the globe. Leverage these relationships to ensure the Galileo (S/4HANA) Program operates with an enterprise mindset.
40% Execution
• Participate, and in some cases facilitate, critical Galileo work needed to ready the organization for the ERP (Enterprise Resource Planning) Global Template phase of the project (ie: research, analysis, workshop participation, etc.). These accountabilities will continue as the project progresses into later phases.
• Support Organizational Change Management (OCM) activities, in conjunction with Organizational Change Management Lead.
• Support development of training plan and execution of training content, in conjunction with Galileo Training Lead. Support go-live activities, virtually or on-site, as required. Support localization activities while balancing the goals of simple, standard, global solutions.
• Participate and/or support additional Galileo objectives (S/4HANA Transformation program), as needed. Develop in-depth understanding of Order to Cash S/4HANA functionality and the application to the Order to Cash Process.
Knowledge, Skills, and Experience
• 10 years of order management, or relevant Order to Cash process experience
• BS degree. Business or Mathematics preferred
• Bilingual English/Spanish
• Knowledge of SAP or other ERP system
• Knowledge of Sales and Marketing functions
• Knowledge of Transportation and Warehousing functions
• Knowledge and experience in executing change management
• Knowledge of business process management and a passion for driving process excellence
• Experience in stakeholder management and bringing together groups to execute on a common mission
• Experience in cross-functional facilitation, collaboration, and being a change agent
• Ability to challenge the status quo, find new solutions, and drive out of the box ideas
• Strong PC skills, proficiency with Windows, Microsoft suite (Excel, Word, PowerPoint)
• Strong written and verbal communication skills
• Knowledge of Salesforce and Power BI preferred
• Project management and training experience preferred
• Strong decision-making skills preferred
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COMPENSATION
In accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential, and location.
Annual Range/Hourly Rate
$101,313.42 - $151,970.14
Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity, standing up for fairness and maintaining a culture of belonging, to provide an exceptional experience for all. We will not discriminate against an applicant or employee on the basis of race, color, religion, sex, national origin, disability, military or veteran status, or any other Federal or State legally protected classes. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Associate Experience Network at hrhelp@rich.com if you need assistance completing this application or to otherwise participate in the application process.
